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We used. And to this day we work thanks to this application. With him, it became much more convenient to conduct the entire work process. We once had a choice between this app and Zendesk Support. Couldn't decide until we saw this review https://help-desk-migration.com/zoho-desk-vs-zendesk-support-see-industry-front-runners-measure/. We decided that Zoho Desk was right for us in terms of value for money. Easy integration with Zoho CRM was also important to us, which served as an additional reason for this choice. And we transferred all the data to Zoho Desk thanks to help desk migration.
