What e-commerce tools can I use to improve customer service?
- Thread starter Danko
- Start date
I'm sure that you have often come across information on the Internet about how important it's to personalize a brand and that those businessmen who communicate with their customers have a good reputation and stable sales from regular customers. I know that many e-commerce owners don't want to spend their time and money on high-quality customer support, but this is really necessary for competition in online business. This article https://scandipop.co.uk/raise-efficiency-customer-service-crm/ is greatly described the tools that you can use to improve customer service for your offline or online business without spending too much time on it.
mamaliguta
New member
Great tools and I completely agree with this, especially with tracking the customer's satisfaction score. It's something new for me, but it's vital for a business.
When I had my first startup I also used those tools. They were efficient and helpful in designing my business plan and business projects. The most important thing you should know is what are the customer's needs and how you can make a profit from that. I would recommend you this site https://wxora.com/crm-vs-cem/ to organize your business and develop it in an efficient way. I use it even after two years of running my first startup. It helps me to personalize services, understand the interaction between a customer and a seller, and to highlight them.
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WalterVAllen
New member
Yeah, I would agree with you, these ideas about customer and seller are those that run any business. Simply put, you just told us about your use of CRM and CEM tools.
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