Ever since we started using SWSD back in 2014 we have had to track full IT projects within a separate platform called Teamwork Projects. Given all our technicians are in the SWSD platform daily, it would make life so much easier to just have a built-in Projects module to loop in multiple people, tasks, diciplines to complete larger scale requests. I suppose the current answer you would suggest is utilizing the CHANGES or RELEASES modules, but those don't lend themselves to the type of task, file, meeting tracking that is required when it comes to projects.